Privacy Policy

1. Introduction

HoreBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a demo
• Subscribe to our newsletter
• Contact us via email or phone

This information may include:

• Name (first and last)
• Email address
• Phone number
• Company name
• Hotel size and details
• Message content

2.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent
• Device information

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our products and services
• Improve our website and services
• Analyze usage patterns and trends
• Protect against fraud and unauthorized access
• Comply with legal obligations

4. GDPR Compliance

As a Netherlands-based company, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing of your data

To exercise these rights, please contact us at info@horebot.nl

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Contact form submissions are typically retained for 2 years, after which they are anonymized or deleted.

6. Third-Party Services

We may use third-party services to operate our website and communicate with you. These may include:

• Email service providers (e.g., Resend, SendGrid)
• Analytics services (e.g., Google Analytics, Plausible)
• Hosting providers
• Customer support tools

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Cookies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser.

See our Cookie Policy for more details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: